Office hours status
Lerwick Jobcentre Plus
Today: 9am to 5pm
Current local time: 15:43 Europe/London
Next bank holiday: St Andrew’s Day — 30 November 2026
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Helpful Jobcentre links: Find another office, review appointment guidance or browse the Lerwick listing.
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Lerwick Jobcentre Plus Contact and Location Details
- Office name: Lerwick Jobcentre Plus
- Area served: Shetland Islands
- Address: Charlotte House, Commercial Road, Lerwick, Shetland, ZE1 0LQ
- Locally listed DWP telephone: 01595 732053
- Existing New Style ESA or JSA claims: 0800 169 0310
- Official contact route: Contact Jobcentre Plus through GOV.UK
- Address source: The Department for Work and Pensions address appears in an April 2026 Shetland Islands Council publication and in the Turn2us Advice Finder record.
Arrival check: Use Charlotte House and postcode ZE1 0LQ when checking the route. Follow the entrance or attendance instructions included in your DWP appointment message.
Visit status: Turn2us lists weekday opening hours of 09:00–17:00, Monday to Friday. These are source-listed hours rather than a current DWP guarantee. Access arrangements, appointments and Scottish public holiday opening can change, so use your official message or GOV.UK contact route before making a special journey.
Office-specific note: Lerwick Jobcentre Plus is listed at Charlotte House rather than under a street number. The office record describes its service area as the whole of the Shetland Islands, making travel arrangements particularly relevant for visitors arriving from outside Lerwick.
Access and Arrival at Charlotte House
Bus Station Connection
The Turn2us office record describes the bus station as being next door to the Jobcentre. ZetTrans should be used to check current island bus timetables, dial-a-ride requirements and disruption notices before travelling to Lerwick.
Source-Listed Accessibility
Turn2us lists full wheelchair access, a level entrance, a lift, accessible toilets, a hearing loop, parking and access to BSL signers or interpreters. Its record was last checked on 6 August 2025, so visitors needing a particular adjustment should confirm that it will be available for their appointment.
Using the Building Name
The local authority’s April 2026 contact information places the Department for Work and Pensions at Charlotte House, Commercial Road. Searching for the building name together with ZE1 0LQ may produce a clearer route than searching for Commercial Road alone.
Shetland-Wide Service Area
The Lerwick office is recorded as serving the Shetland Islands rather than only the town of Lerwick. People travelling from another island or a rural part of Shetland should allow for bus, ferry or air connections and should not assume that an appointment can be attended without prior confirmation.
ZetTrans notes that some rural journeys operate as dial-a-ride services and require advance booking. Public transport may also follow different patterns on Shetland public holidays, including Lerwick Up Helly Aa arrangements.
Appointment and Visit Notes
For a Universal Credit appointment, check the date, time and instructions in your online account or appointment message. GOV.UK states that Universal Credit appointments can normally be changed or cancelled through the claimant’s online account. Other Jobcentre appointments use the official Jobcentre Plus contact routes.
Do not rely on walk-in access unless DWP has confirmed it. Bring only documents specifically requested in your appointment instructions. Do not send a National Insurance number, benefit claim number, Universal Credit login, bank details, passwords, identity documents or medical records to this or any other unofficial website.
Nearby Jobcentre Offices
- No additional Jobcentre Plus office within the Shetland Islands was identified from the sources checked.
- View Jobcentre Offices in Lerwick
- Search for another Jobcentre office
Sources and Verification
- Contact Jobcentre Plus — GOV.UK (official contact routes and local office search)
- Deferred Payment Scheme — Shetland Islands Council (April 2026 Department for Work and Pensions address and locally listed telephone)
- Jobcentre Plus Lerwick — Turn2us Advice Finder (address, area served, weekday hours, accessibility and bus station information)
- Shetland by Bus — ZetTrans (current journey-planning options, timetables, dial-a-ride rules and disruption information)
- Change or Cancel a Jobcentre Appointment — GOV.UK (official appointment contact procedure)
Last checked: 19 July 2026
Change record: The April 2026 council listing was compared with the Turn2us office record. The Charlotte House address and postcode ZE1 0LQ agree; weekday hours, access features and the bus station note are identified as source-listed information rather than current DWP confirmations.
Independent website disclaimer: Benefit Office Finder UK is not a government website and is not connected with GOV.UK, DWP, Jobcentre Plus, Universal Credit, HMRC, any local council or another official organisation. Use official government channels for claims, appointments, payments and personal information.